Privacy Policy (LT/EN)

1) Controller & contacts

UltraOnline (Vilnius, LT) is the data controller for this website. For any request, email support@example.com. We primarily provide configuration/support for streaming apps; we do not host or distribute media.

2) Data we process

• Identification & contact: name, email, phone (if provided), country/region, preferred language.
• Order/support details: chosen plan, device type, preferred app, notes you send through forms/WhatsApp.
• Technical data: IP address (for security/rate limiting), device/browser info, cookies (see Cookie Policy).
• Analytics: aggregated website usage (e.g., page views). We use IP anonymization where available.
• Payments: we receive payment confirmations/IDs from processors (no full card data stored on our servers).

3) Purposes & legal bases

Purpose	Legal basis (GDPR)	Notes
Provide services (setups, support, account/plan administration)	Art. 6(1)(b) contract or steps prior to contract	Includes replying to contact requests and preparing configuration.
Security, fraud prevention, and compliance	Art. 6(1)(f) legitimate interests; Art. 6(1)(c) legal obligation	Rate limits, access logs, DMCA handling.
Analytics & product improvement	Art. 6(1)(a) consent (where required) or 6(1)(f)	Anonymous usage stats; advertising cookies only with consent.
Marketing communications	Art. 6(1)(a) consent or 6(1)(f) for existing customers (opt-out)	You can unsubscribe at any time.

4) Retention

We keep personal data only as long as necessary for the purposes above: contact/support records up to 24 months after last interaction; order/account records per tax/accounting laws; analytics data per the provider’s retention controls.

5) Sharing & international transfers

• Service providers (hosting, email, analytics, payments, anti-spam). We share only what’s necessary under contracts.
• Messaging platforms you choose (e.g., WhatsApp). Messages you send there are subject to that platform’s policy.
• Transfers outside the EEA may occur — safeguarded by Standard Contractual Clauses or equivalent measures.
• We respond to lawful requests and DMCA notices per applicable laws.

6) Security

We apply technical/organizational measures (TLS, access controls, least-privilege, backups). No method is 100% secure; we work to minimize risk and respond promptly to incidents.

7) Your rights (GDPR)

• Access, rectification, erasure, restriction, portability, and objection to processing based on legitimate interests.
• Withdraw consent at any time (does not affect prior processing).
• Lodge a complaint with your local supervisory authority (e.g., State Data Protection Inspectorate in Lithuania).

To exercise rights, email support@ultraonlinehub.com with the subject “Data request”. We may verify identity before fulfilling requests.

8) Cookies

See our Cookie Policy for details and to manage preferences. Advertising/analytics cookies load only with your consent via our CMP.

9) Changes

We may update this policy. We will post a new “Last updated” date when changes become effective.

10) Contact

UltraOnline · Vilnius, LT · support@ultraonlinehub.com