UltraOnline — FAQ · Setup, Devices, Billing · LT/EN
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Frequently asked questions

Lithuania-focused answers on setup, devices, speeds, ISPs, billing, and more.

General & Setup

Is this legal in Lithuania?

We provide access configuration and support only. We do not host, store, or distribute any media. You are responsible for how you use third-party apps and sources according to Lithuanian and EU laws.

Does it work with Lithuanian ISPs (Telia, Bitė, Tele2, Balticum)?

Yes, most home and mobile ISPs in LT work. Some networks may shape traffic during peak hours. If playback is unstable, switch to 5 GHz Wi-Fi, use wired LAN, or try a different DNS/VPN.

What internet speed do I need (HD/4K)?

For stable HD aim for 15 Mb/s per stream; for 4K aim for 25–35 Mb/s. Consistency matters more than the peak result—test near the TV and prefer 5 GHz Wi-Fi or Ethernet.

Which devices are most popular in LT?

Samsung Tizen and LG webOS Smart TVs, Android TV/Google TV (Sony, Philips), Xiaomi/Chromecast, and Fire TV. Use a compatible player app from your device store.

Which app should I use?

Use reputable player apps from your official store (Smart TV or Android/Fire TV). We’ll send simple sign-in steps after purchase. Features may vary by app and device.

Account & Billing

Which payment methods are common in Lithuania?

Cards, Revolut, SEPA bank transfer, and Paysera are common. Available options can vary by time and region—see checkout for current choices.

Can I get an invoice?

Yes. After payment, reply to the confirmation email with your billing details (name, company code if any, address) and we’ll send a PDF invoice.

Is there a free trial?

Short tests may be available during off-peak times to check device compatibility and stability. Ask support and we’ll advise what’s available.

Can I use it on multiple devices?

You can install player apps on many devices. Simultaneous streams per plan can be limited—contact support if you need extra capacity.

How do renewals and reminders work?

We send email reminders before expiry (1–3 days). You can renew for 1, 6, or 12 months. Your setup steps remain the same.

Troubleshooting

Buffering or freezes in the evening?

Evening congestion is common. Try 5 GHz Wi-Fi, Ethernet, closing background downloads, switching DNS, or testing a different player app/profile. If the issue persists, share your device, ISP, and speed test with support.

Unavailable channels due to region?

Availability depends on third-party sources, your device, and region. We do not host content. Some items may be geo-restricted or vary over time.

Why is 4K/HDR not showing?

Your TV/app must support 4K/HDR, HDMI cable should be high-speed, and the source must provide it. Many sources are HD only. Quality adapts to current bandwidth.