Troubleshooting (Global)

Playback issues

• Speed test: Check speedtest.net ≥ ensure >= 10 Mbps HD / 25 Mbps 4K.
• Change engine: In TiviMate → settings (Decoder), pick Exo/Auto.
• Clear cache: App menu → Settings > Advanced > Clear cache > Clear data.
• VPN: Try a paid VPN (Nord/ExpressVPN) if ISP blocks IPTV.

Login or playlist errors

• Verify credentials: Check email/password & MAC address sent by support.
• Login type: Ensure you selected Playlist (M3U) if using Portal, or Xtream Codes if using Mac Address login.
• Check URL: Verify the provider URL matches the login type exactly.

Network problems

• Restart router: Unplug your router/modem for 30 seconds, then plug back in.
• Set DNS: Change DNS in TV/Box network settings to 1.1.1.1 or 8.8.8.8.
• Use Ethernet: Wi-Fi is convenient, but Ethernet provides stability.

Audio / video sync

• Toggle Hardware Decode: In player settings, turn "Hardware Decoding" to ON or "Preferred".
• TiviMate: Player → Decoder > Advanced > Hardware Decoding.
• IPTV Smarters: Settings > Player > Hardware Acceleration.

App-specific fixes

• Smart STB: Enter → Provider URL & Portal URL correctly (case-sensitive).
• IPTV Smarters: Use Portal URL mode instead of M3U Playlist for better EPG.
• TiviMate: Menu > Playback > Hardware Acceleration > Network.