7-Day Money-Back Guarantee (Conditions Apply)

UltraOnlineHub ("us", "we", or "our") is committed to providing high-quality IPTV services. This Refund Policy outlines the terms and conditions under which refunds are granted for our subscription services.

We want you to be completely satisfied with your purchase. If you experience any issues, our support team is available 24/7 to assist you before requesting a refund.

⚠️ Important for IPTV Services: Due to the digital nature of our service, refunds are only granted if technical issues cannot be resolved by our support team within the 7-day window. Please read all conditions carefully.

Refund Eligibility

You are eligible for a full refund if ALL of the following conditions are met:

  • Your request is made within 7 days of the initial purchase date (not renewal).
  • You have contacted our support team and allowed them to attempt to resolve your issue.
  • The issue is confirmed to be on our end (server, infrastructure, or service-related).
  • You have not violated our Terms of Service.
  • You provide valid proof of purchase (Order ID and email used for purchase).

✅ Good News: We offer a full refund within 7 days if we cannot resolve your technical issue. Your satisfaction is our priority!

Non-Refundable Cases

Refunds will NOT be granted in the following situations:

  • Requests made after 7 days from the initial purchase date.
  • Renewal subscriptions - Only the first purchase qualifies for refund consideration.
  • Account suspension or termination due to Terms of Service violations.
  • Issues caused by your internet service provider, device, or third-party applications.
  • Incompatible devices - Please check system requirements before purchase.
  • "Change of mind" after the service has been activated and used.
  • Failure to read service description and requirements before purchasing.

❌ No Refund After 7 Days: All sales are final after the 7-day refund window. Renewal subscriptions are non-refundable. Please cancel before renewal if you no longer wish to continue.

How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Contact our support team via email at support@ultraonlinehub.com or through WhatsApp.
  • Step 2: Provide your Order ID and the email address used for purchase.
  • Step 3: Describe the issue you are experiencing in detail (screenshots/videos help).
  • Step 4: Allow our technical team up to 48 hours to attempt to resolve your issue.
  • Step 5: If the issue cannot be resolved and meets all conditions, your refund will be processed within 5-7 business days.

Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 5-7 business days.
  • The refund will be credited to the original payment method used for purchase.
  • You will receive a confirmation email once the refund is processed.
  • Depending on your bank or payment provider, it may take additional time to reflect in your account.

⏱️ Processing Time: PayPal refunds are typically faster (3-5 business days), while credit/debit card refunds may take 5-10 business days depending on your bank.

Partial Refunds

In certain cases, partial refunds or service extensions may be granted:

  • Service outages lasting more than 48 hours caused by our infrastructure.
  • Significant channel or content unavailability not mentioned in our service description.
  • Technical issues on our end that prevent service delivery for extended periods.

The partial refund amount or extension period will be calculated based on the severity and duration of the issue.

Chargebacks & Disputes

If you have an issue with your purchase, please contact us first before initiating a chargeback with your bank or payment provider.

  • Chargebacks initiated without contacting our support team first may result in permanent account suspension.
  • We reserve the right to dispute any chargeback that violates this Refund Policy.
  • Accounts associated with fraudulent chargebacks will be permanently banned from our services.

⚠️ Warning: Fraudulent chargeback attempts will result in permanent account termination and may be reported to relevant authorities and fraud databases.

Subscription Cancellation

You can cancel your subscription at any time:

  • Cancellation stops future billing but does not entitle you to a refund for the current billing period.
  • You will continue to have access to the service until the end of your current billing period.
  • To cancel, contact our support team or use the cancellation link in your account settings.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically. Continued use of our service after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: support@ultraonlinehub.com
  • By WhatsApp: +1 (555) 123-4567
  • By visiting our page: UltraOnlineHub Contact Page